On some hire items a booking deposit is required which is forfeited if the item is cancelled. Booking deposits are sometimes converted to security deposits when goods are actually on hire. The deposit only covers cost of damage or replacement to the value of the deposit, the customer paying the balance. Drivers do not refund security deposits when picking up goods. This is the responsibility of office staff who may, if necessary, send the deposit back within approximately 7-14 days. This allows time to check goods. The deposit is GST FREE.